Terms & Privacy

These Terms govern access to Vicaura.com and the Vicaura product-intelligence service (together, the “Service”). By accessing or using the Service, you agree to these Terms. If you use the Service for an organisation, you confirm that you have authority to bind that organisation, and “you” includes that organisation. If you do not agree, do not use the Service.

1. The Service

Vicaura helps users search for software products, analyze publicly described product features and characteristics, and generate detailed Markdown files. Production features may use search, crawling, extraction, analytics, and artificial-intelligence providers.

2. Eligibility and accounts

You must be at least 16 years old and legally able to enter into these Terms. You are responsible for the accuracy of account information, safeguarding access credentials, activity under your account, and promptly notifying us of suspected unauthorised access. One person or organisation may not use an account to evade restrictions or usage limits.

3. Your inputs and instructions

You may submit product descriptions, URLs, search directions, selected features, prompts, and other material (“Inputs”). You retain ownership of your Inputs. You give Vicaura a limited, worldwide licence to host, reproduce, process, transmit, and display Inputs only as needed to operate, secure, support, and improve the Service, comply with law, and follow your instructions.

You must have the rights and permissions needed to submit Inputs. Do not submit secrets, regulated personal data, unlawful content, or material you are not authorised to share. You are responsible for reviewing Inputs before submission and configuring your use of generated materials appropriately.

4. Public website research and third-party content

The Service may retrieve or summarise information from public websites and third-party sources. Vicaura does not own, endorse, or control that material. Website content can be incomplete, outdated, inaccurate, restricted, or subject to third-party rights and terms. You are responsible for deciding whether and how to use it. You must not use Vicaura to bypass access controls, scrape private areas, interfere with another service, or collect data unlawfully.

5. AI-generated outputs

Research, recommendations, classifications, inferred features, Markdown files, and other generated material (“Outputs”) may contain errors or similar content may be generated for other users. Verified and inferred information should be treated according to its label. Outputs are not legal, financial, security, or other professional advice. You must review Outputs and supporting evidence before relying on, publishing, or implementing them.

6. Acceptable use

You may not use the Service to:

• violate law, privacy, intellectual-property, contractual, or other rights;
• access private systems or restricted content without permission;
• introduce malware, overload infrastructure, probe security, or disrupt the Service;
• misrepresent generated material as verified evidence or impersonate another person;
• build or enrich profiles about individuals for unlawful discrimination, surveillance, or sensitive decisions;
• resell, reverse engineer, copy, or extract substantial parts of the Service except where law permits; or
• use automated means beyond documented interfaces or limits.

7. Ownership

Vicaura and its licensors own the Service, software, interface, branding, documentation, and all related rights. Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable right to use the Service. As between you and Vicaura, and to the extent permitted by law, you may use Outputs for your lawful business purposes. This does not transfer rights in third-party source material, Vicaura technology, or content belonging to others.

If you provide feedback about the Service, you permit us to use it without restriction or compensation, but we will not identify you publicly without permission.

8. Paid services

Vicaura may offer recurring subscriptions, one-time usage purchases, or both at the price and allowance shown at checkout. Recurring subscriptions renew automatically until cancelled and can be managed through the Stripe customer portal. One-time purchases do not renew. Fees already incurred are non-refundable except where required by law or expressly stated. We may change future pricing with advance notice where required.

Plans include reasonable safeguards against automated abuse, unusually high provider costs, or activity that threatens the Service. These safeguards are designed not to affect ordinary product research. If a legitimate use reaches a safeguard, contact us to discuss additional capacity.

9. Confidentiality and security

Each party will use reasonable care to protect non-public information received from the other and will use it only for the relationship contemplated by these Terms. Confidentiality obligations do not cover information that is public without breach, already lawfully known, independently developed, or lawfully received from another source. We may disclose information where legally required after giving notice when permitted.

10. Availability and changes

We may improve, add, remove, or discontinue features and may impose reasonable limits to protect the Service. Beta and prototype features may change or stop without notice. We aim to keep the Service available but do not guarantee uninterrupted or error-free operation. Planned maintenance, third-party failures, security events, or circumstances outside our control may affect access.

11. Suspension and termination

You may stop using the Service at any time. We may suspend or terminate access if you materially breach these Terms, create security or legal risk, fail to pay amounts due, or use the Service in a way likely to harm Vicaura or others. Where practical, we will give notice and an opportunity to remedy the issue. Provisions that by their nature should survive termination will remain in effect.

12. Disclaimers

To the fullest extent permitted by law, the Service and Outputs are provided “as is” and “as available.” Vicaura disclaims implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, and quiet enjoyment. We do not warrant that competitor results are exhaustive, that third-party content is correct, or that an Output will achieve a particular business or technical result. Nothing in these Terms excludes rights or warranties that cannot lawfully be excluded.

13. Limitation of liability

To the fullest extent permitted by law, Vicaura will not be liable for indirect, incidental, special, consequential, exemplary, or punitive loss, or for lost profits, revenue, goodwill, data, or business opportunity. Vicaura’s total liability arising from the Service will not exceed the greater of the amount you paid for the Service during the 12 months before the event giving rise to the claim or US$100. These limits do not apply to liability that cannot lawfully be limited.

14. Indemnification

If you use the Service for a business, you will defend and indemnify Vicaura and its personnel against third-party claims and reasonable costs arising from your unlawful Inputs, your material breach of these Terms, or your misuse of the Service, except to the extent caused by Vicaura’s own breach or misconduct.

15. Governing terms and disputes

A signed order form or separate written agreement controls if it conflicts with these Terms. Otherwise, these Terms are governed by the laws applicable to the Vicaura contracting entity, without regard to conflict-of-law rules. Before filing a claim, each party agrees to give written notice and attempt in good faith to resolve the dispute for at least 30 days. Mandatory consumer protections and rights to approach a regulator or court remain unaffected.

16. General

You may not assign these Terms without our consent, except as part of a genuine corporate reorganisation or sale of substantially all relevant assets. We may assign them as part of a merger, reorganisation, or sale. If a provision is unenforceable, the remainder stays effective. A delay in enforcement is not a waiver. These Terms, together with incorporated policies and order forms, form the entire agreement about the Service.

This notice explains how Vicaura.com (“Vicaura”, “we”, “us”) collects and uses personal information when you visit our website, contact us, or use the Service. It also explains the choices and rights available to you. Vicaura is the controller or responsible party for the processing described here unless an order form identifies another entity or we process information only on a customer’s documented instructions.

1. Information we collect

• Account and contact data: name, work email, organisation, role, authentication details, and communications.
• Search and file data: URLs, product descriptions, searches, extracted features and characteristics, saved files, prompts, Outputs, and uploaded or connected content.
• Public research data: publicly available website text, product descriptions, feature information, citations, and related metadata.
• Technical and usage data: IP address, device and browser information, timestamps, pages and features used, diagnostics, security events, and approximate location derived from IP.
• Transaction data: plan, billing status, invoices, and limited payment metadata. Payment-card details are handled by a payment provider rather than stored by Vicaura.

2. Where information comes from

We receive information directly from you, from integrations you choose to connect, automatically through use of the Service, and from public web pages or licensed research providers. If you submit information about another person, you must have authority to do so and provide any required notice.

3. Why we use information

4. Public-web research and AI providers

To perform requested research, Vicaura may send a URL, product description, public website content, selected features, and relevant instructions to contracted search, crawling, extraction, hosting, analytics, or AI providers. We limit the material sent to what is reasonably needed for the task. Public pages may include personal information such as a founder’s name or support contact; we use that information only when relevant to the product research requested.

Current providers include Supabase for authentication and data infrastructure, Context for public-website extraction, Exa for web search, and Google for AI-assisted analysis. If paid plans are offered, Stripe processes payments. Google may also act as an authentication provider when you choose Google sign-in. Provider availability may change as the Service evolves.

5. How we share information

We may share information with:

• hosting, database, security, communications, payment, search, crawling, analytics, and AI service providers acting under contract;
• professional advisers, auditors, insurers, and potential transaction counterparties subject to appropriate confidentiality;
• authorities or other parties when required by law or reasonably necessary to protect rights, safety, and the Service; and
• a successor in connection with a merger, financing, reorganisation, or sale.

We do not sell personal information or share it for cross-context behavioural advertising.

6. International transfers

Vicaura and its providers may process information in countries other than yours. Where required, we use recognised safeguards such as adequacy decisions, standard contractual clauses, contractual commitments, and security measures. You may contact us for information about the safeguard relevant to your data.

7. Retention

We retain account, search, and file information for as long as needed to provide the Service and for a limited period afterward for backup, security, dispute, and legal purposes. Guest searches are normally available only in their originating tab and expire after 24 hours. We retain billing and compliance records for the period required by law. Diagnostic data is generally kept for a shorter period. We consider the amount, sensitivity, purpose, legal requirements, and risk of harm when setting a retention period. We delete or de-identify information when it is no longer reasonably needed.

8. Security

We use reasonable technical and organisational safeguards designed to protect information, including access controls, encryption in transit, least-privilege practices, monitoring, backups, and provider review. No system is completely secure. You are responsible for protecting your credentials and for choosing appropriate information to submit.

9. Your choices and rights

Depending on your location, you may have rights to access, correct, delete, restrict, object to, or receive a portable copy of personal information; withdraw consent; opt out of marketing; and complain to a regulator. You may also have the right to know the categories, sources, purposes, and recipients of personal information and to appeal a refused request. We will not discriminate against you for exercising a privacy right.

Send requests to hello@vicaura.com. We may need to verify your identity and authority. An authorised agent may submit a request where local law permits. If we cannot fulfil a request, we will explain why and describe any available appeal or complaint route.

10. Regional disclosures

For users protected by the GDPR or UK GDPR, our lawful bases are described above and you may complain to your local supervisory authority. For South African users, Vicaura acts as the responsible party under POPIA for the processing described here and you may complain to the Information Regulator. For residents of California and similar US states, the categories collected, sources, business purposes, and disclosures are described in this notice; Vicaura does not sell personal information or share it for cross-context behavioural advertising.

11. Cookies and similar technology

We may use essential cookies or local storage for authentication, security, preferences, and reliable operation. If we introduce non-essential analytics or advertising technology, we will provide any consent controls and notices required by law. Browser settings can limit cookies, but blocking essential storage may prevent parts of the Service from working.

12. Automated processing

Vicaura uses automation and AI to rank products, extract or infer features, and generate research. These processes support product research; they are not intended to make decisions about individuals that produce legal or similarly significant effects. Users can review source evidence and inferred labels before acting on an Output.

13. Children

The Service is intended for business users and is not directed to children under 16. We do not knowingly collect personal information from a child under 16. If you believe a child has provided information, contact us so we can investigate and delete it where appropriate.

14. Third-party links

The Service links to competitor websites, evidence sources, and other third parties. Their privacy practices are governed by their own notices. Vicaura is not responsible for third-party websites or services.

15. Changes to this notice

We may update this notice as the Service, providers, or legal requirements change. We will post the revised notice with a new date and provide additional notice when a change materially affects your rights or our use of personal information.